Progressive Casualty Insurance Company
Call Center Representative Job Number:
224931 Join Forbes' 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive's call center team.
Taking inbound calls, you'll support and build trust with our customers by servicing their unique needs while also offering additional products.
Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
We'll provide paid training along with continued coaching, so you'll feel confident serving our customers.
This is a remote position.
Job opportunities:
Customer Service Representative-support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsInbound Sales Representative-share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)Claims Customer Service Representative-care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualifications Two years of post-secondary education or higher Instead of the above, two years of relevant work experience Sales only:
Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Training starts:
April and May 2024 Schedule:
Most schedules will include a weekend day and evening hours after completion of trainingWork from home office requirements Designated workspace free from noise and other distractions High-speed internet at your expense unless otherwise required by law Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation$20.
25 or $21.
50 per hour depending on the role you are selected forGainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Performance-based rewardsAdditional $1.
00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for:
Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https:
//www.
progressive.
com/careers/how-we-hire/faq/job-scams/Job:
Contact CenterPrimary Location:
United States-PennsylvaniaSchedule:
Full-timeEmployee Status:
RegularWork From Home:
YesAbout the Company:
Progressive Casualty Insurance CompanyAt Progressive, our diverse group of more than 33,000 talented professionals come from all walks of life and all fields of business-spanning six large corporate offices and hundreds of smaller claims and legal offices around the country.
Whether it's the pride of working for a successful, Fortune 200 Company or the enjoyment of experiencing a unique work environment every single day-you'll soon find out there are a lot of perks to working here.
Progressive is a place where innovation and collaboration are a way of life, where hard work is celebrated and rewarded, where you can see what you're truly made of and love what you do.
Company Size:
10,000 employees or moreIndustry:
InsuranceFounded:
1937Website:
http:
//www.
progressive.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
224931 Join Forbes' 2023 Best Employer for Diversity! If you enjoy helping others and flourish in a fast-paced environment, you might be a fit for Progressive's call center team.
Taking inbound calls, you'll support and build trust with our customers by servicing their unique needs while also offering additional products.
Successful candidates can multitask, have customer service experience, and can navigate through multiple computer systems.
We'll provide paid training along with continued coaching, so you'll feel confident serving our customers.
This is a remote position.
Job opportunities:
Customer Service Representative-support customer inquiries and insurance policy needs by answering questions regarding coverage, rates, billing issues, and general policy reviews while offering additional productsInbound Sales Representative-share expertise of our Progressive products and services to our customers to ensure appropriate insurance coverage through benefits selling (no cold calling!)Claims Customer Service Representative-care for customers recently in accidents by demonstrating empathy while setting up new claim reports; you'll also offer customers additional productsMust-have qualifications Two years of post-secondary education or higher Instead of the above, two years of relevant work experience Sales only:
Property & Casualty license; if you're not already licensed, you'll have an opportunity to gain it during training (and must remain compliant with licensing requirements as an employee) Training starts:
April and May 2024 Schedule:
Most schedules will include a weekend day and evening hours after completion of trainingWork from home office requirements Designated workspace free from noise and other distractions High-speed internet at your expense unless otherwise required by law Computer that is provided to you must be physically connected to the router or modem by a cable (no wireless connection) All Progressive hardware you receive needs to be connected to a surge protector Compensation$20.
25 or $21.
50 per hour depending on the role you are selected forGainshare bonus up to 8%-16% (depending on position) of your eligible earnings based on company performance An additional 10% when you work evening or weekend hours Performance-based rewardsAdditional $1.
00/hour if you are fluent in English and Spanish and hired into a bilingual roleBenefits 401(k) with dollar-for-dollar company match up to 6% Medical, dental & vision, including free preventative care Wellness & mental health programs Health care flexible spending accounts, health savings accounts, & life insurance Paid time off, including volunteer time off Paid & unpaid sick leave where applicable, as well as short & long-term disability Parental & family leave; military leave & pay Diverse, inclusive & welcoming culture with Employee Resource Groups Career development & tuition assistance Energage recognizes Progressive as a 2023 Top Workplace for:
Innovation, Purposes & Values, Work-Life Flexibility, Compensation & Benefits, and Leadership.
Equal Opportunity Employer For ideas about how you might be able to protect yourself from job scams, visit our scam-awareness page at https:
//www.
progressive.
com/careers/how-we-hire/faq/job-scams/Job:
Contact CenterPrimary Location:
United States-PennsylvaniaSchedule:
Full-timeEmployee Status:
RegularWork From Home:
YesAbout the Company:
Progressive Casualty Insurance CompanyAt Progressive, our diverse group of more than 33,000 talented professionals come from all walks of life and all fields of business-spanning six large corporate offices and hundreds of smaller claims and legal offices around the country.
Whether it's the pride of working for a successful, Fortune 200 Company or the enjoyment of experiencing a unique work environment every single day-you'll soon find out there are a lot of perks to working here.
Progressive is a place where innovation and collaboration are a way of life, where hard work is celebrated and rewarded, where you can see what you're truly made of and love what you do.
Company Size:
10,000 employees or moreIndustry:
InsuranceFounded:
1937Website:
http:
//www.
progressive.
com.
Estimated Salary: $20 to $28 per hour based on qualifications.
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